Your Privacy Is Our
Highest Priority
This policy fully and transparently describes how your personal information is collected, stored, and protected when you register and play at ti999.
Introduction and Purpose of This Policy
ti999 is a safe and reliable online gaming platform. We believe that ensuring the security of our users' personal information is a fundamental responsibility. This privacy policy will inform you what types of information ti999 collects, why it is collected, how it is used, and what your rights are.
When you visit the ti999 website, create an account, or use any of our services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
What Information We Collect
ti999 collects user information in various ways. The information collected can broadly be divided into two categories: information you provide directly and information collected automatically.
2.1 Information You Provide
Information you provide directly during account registration and use of our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Address (including city and district)
- Identity document details (national ID card or passport) — for KYC verification
- Payment information: bKash, Nagad, Rocket, or Upay number
- Any information you provide in support tickets or communications
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device information (browser, operating system)
- Login time, session length, and activity history
- Gaming history and transaction records
- Information obtained from cookies and similar tracking technologies
- Referrer URL and site navigation patterns
How Collected Information Is Used
ti999 uses collected information only for specific, legitimate, and transparent purposes. We never use your information for irrelevant or unauthorized purposes.
3.1 Service Operation and Improvement
- Account creation, verification, and secure maintenance
- Processing all financial transactions including deposits and withdrawals
- Ensuring and improving the quality of gaming services
- Managing bonuses, rewards, and promotional offers
- Providing a personalized gaming experience
3.2 Security and Fraud Prevention
- Preventing account fraud and unauthorized access
- Detecting money laundering and financial irregularities
- Detecting and managing multiple accounts
- Age verification and ensuring responsible gaming (for users aged 21 and above only)
3.3 Communication and Support
- Providing customer support via live chat and email
- Sending notices about important policy changes or security matters
- Sending relevant promotional information with your consent
Disclosure of Information to Third Parties
ti999 may share your information with third parties in the following limited and necessary circumstances:
4.1 Payment Service Providers
To complete financial transactions via bKash, Nagad, Rocket, and Upay, the relevant necessary information is shared with these mobile financial service providers. This exchange of information is solely for processing transactions and is governed by each provider's own privacy policy.
4.2 Technology and Service Partners
We have certain trusted technology partners for operating our platform, such as game software providers (Pragmatic Play, Spribe, JILI, PG Soft, and others), server hosting, and cybersecurity services. Only the minimum information necessary for them to perform their services is provided to these partners, and they are bound by strict confidentiality agreements.
4.3 Legal Obligations
In response to applicable laws in Bangladesh, judicial orders, or valid requests from government authorities, we will be obligated to provide legally required information to the relevant authorities.
4.4 Business Transfers
In the event of a future business merger, acquisition, or asset transfer, user information may be transferred. We will provide advance notice in such circumstances.
Cookies and Tracking Technologies
The ti999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. Without them, it is not possible to maintain login sessions, ensure security, or complete financial transactions. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences, language settings, and information from previous sessions, making your next visit more convenient.
5.3 Analytics Cookies
These cookies are used to analyze website traffic and usage patterns and to improve service quality. You may have the option to disable these cookies from your browser settings.
Data Storage and Security Measures
ti999 follows industry-standard technologies and processes to protect your personal information.
6.1 Technical Security
- All data transmission is secured by SSL (Secure Socket Layer) encryption
- Stored data is encrypted using industry-standard encryption methods
- Firewall and intrusion detection systems are active at all times
- Regular security audits and vulnerability assessments are conducted
6.2 Administrative Security
- Only authorized personnel have access to personal information
- All staff are trained on data privacy
- Every instance of data access is logged and monitored
6.3 Data Retention Period
Information is retained while your account is active and for a defined period thereafter based on legal, regulatory, or business requirements. Financial transaction data generally must be retained for a longer period as part of legal compliance. Once the defined period expires, data is securely deleted.
Your Rights and Options
As a ti999 user, you have the following rights over your own personal information:
7.1 Right to Access
You may request from us at any time what information we have collected about you and how it is being used. We will provide that information to you within a reasonable time.
7.2 Right to Correction
If the information you have provided contains any errors or if your information has changed, you can correct it yourself from your account settings or contact our support team.
7.3 Right to Request Deletion
You may request that your account be closed and the associated information deleted. However, certain information may be required to be retained for a specific period for legal, regulatory, or security reasons.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, it is not possible to opt out of essential service-related messages (security alerts, transaction confirmations, etc.).
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. Processing a request may take a reasonable amount of time and may require identity verification.
Protection of Minors
ti999 is an adult gaming platform. This service is intended only for users aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21.
Age is verified during the registration process. If a user is found to have registered as a minor by providing false information, the relevant account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their child has accidentally registered on this platform, please contact our support team immediately.
Policy Changes and Updates
ti999 reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will inform you in the following ways:
- A notification sent to your registered email address
- A notice displayed when logging into the platform
- Display of a "Last Updated" date at the top of this page
If you continue using ti999 services after the changes, you will be considered to have consented to the new policy. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
Support and Contact
To learn more, please also read our Terms and Conditions and Responsible Gaming pages. To learn more about us, visit our About Us page.